Shipping Policy

Royal-One · TSG Brands LLC · Last updated: October 10, 2026

Where we ship

Royal One ships to addresses within the United States only, including all 50 states (Alaska and Hawaii included) and Washington, D.C. We also deliver to PO boxes through USPS. We do not currently ship internationally or to freight forwarders.

Shipping cost

Standard shipping is free on all US orders. There is no minimum order value, and no shipping charge is added at checkout. This applies to every US state, including Alaska and Hawaii.

Carriers

We ship with USPS, UPS and FedEx. The carrier is chosen based on your delivery address and package size. Orders to PO boxes are always sent by USPS.

Processing and delivery times

Order processing (handling time): 1–2 business days from when the order is placed.
Delivery (transit time): 4–7 business days after the order ships.
Total delivery time: 5–9 business days from order to delivery.

Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays begin processing the next business day. These are estimates based on normal carrier performance, not guaranteed delivery dates. Carrier delays, weather and high-volume periods can extend them.

Order tracking

When your order ships you will receive an email with a tracking number and carrier name. Tracking information can take up to 24 hours to appear on the carrier’s website.

Incorrect addresses and undeliverable packages

Please check your shipping address before completing checkout. If you notice a mistake, email us as soon as possible and we will update it if the order has not shipped yet. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you at the email address on the order to arrange reshipment. Reshipment costs are the customer’s responsibility.

Lost or damaged shipments

If your order arrives damaged, or tracking shows delivered but you have not received it, email us within 14 days of the delivery date. We will work with the carrier to resolve it and, where the carrier confirms the loss or damage, send a replacement or issue a full refund.

Contact

TSG Brands LLC
30 N Gould St, STE R
Sheridan, WY 82801
USA
support@royalonehoney.com
Phone: +1 (352) 531-2345