Return & Refund Policy

Royal-One · TSG Brands LLC · Last updated: October 10, 2026

Return window

You may return eligible items within 30 days of delivery. Return requests made more than 30 days after delivery cannot be accepted.

Return method

Returns are accepted by mail only. We do not have a physical store, and in-store returns are not available.

Condition requirements for honey products

Because honey is a food product, for safety reasons it can only be returned if all of the following are true:

The box is unopened and its seal is intact.
No sachets have been opened or removed.
The product is returned in its original packaging.

Items that do not meet these conditions will be sent back to you and no refund will be issued.

Final sale items

Items purchased on sale are final sale and cannot be returned or exchanged, except where the item arrived damaged, defective or was sent in error.

Free returns

Returns are free. For every eligible return within 30 days, we email you a prepaid return shipping label at no cost to you.
There is no restocking fee and no other return fee.
Because standard shipping is free, nothing is deducted from your refund.

How to start a return

Email support@royalonehoney.com with your order number and the item(s) you want to return.
We will reply with return instructions and a free prepaid return label.
Pack the item in its original packaging, attach the prepaid label and drop it off with the carrier.

Please do not send items back before contacting us. Returns received without a prior request may not be processed.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit to your account. If a return is rejected, we will tell you why.

Exchanges

We do not process direct exchanges. If you would like a different honey or pack, return the original item under this policy and place a new order.

Order cancellations

You can cancel an order free of charge before it ships by emailing us. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.