Privacy Policy

Royal-One · TSG Brands LLC · Last updated: October 10, 2026

This Privacy Policy explains how Royal One, operated by TSG Brands LLC (“Royal One”, “we”, “us”), collects, uses and shares personal information when you visit royalonehoney.com or buy from us, and the choices you have.

Information we collect

Information you give us:

Order information: name, shipping and billing address, email address, phone number (if provided) and the items you order.
Account information: if you create an account, your name, email address and password (stored in encrypted, hashed form).
Messages: anything you send us by email or through our contact form.

Payment information: payments are processed securely by PayPal, including card payments. Your full card number is entered into PayPal’s secure fields and is never stored on our servers. We receive only limited details, such as the payment status and the last four digits of your card.

Information collected automatically: IP address, browser and device type, pages viewed, referring website and similar usage data, collected through cookies and similar technologies (see Cookies and analytics below).

How we use your information

To process, ship and track your orders and send order and shipping emails.
To handle returns, refunds and customer-support requests.
To detect and prevent fraud and keep the website secure.
To understand how our website is used and improve it.
To measure the performance of our advertising.
To send marketing emails, only if you have opted in. You can unsubscribe at any time.
To meet our legal, tax and accounting obligations.

How we share your information

We share personal information only with service providers that help us run the store, and only as much as they need:

Payment processing: PayPal.
Shipping: USPS, UPS and FedEx, to deliver your order.
Website hosting, security and email: our hosting provider, Cloudflare and our email delivery provider.
Analytics and advertising: Google (Google Analytics, Google Ads and Google Merchant Center).

We do not sell your personal information, and we do not share it with third parties for their own marketing. We may disclose information if required by law, to protect our rights, or as part of a business transfer such as a merger or sale.

Cookies and analytics

We use cookies that are necessary for the cart, checkout and your account to work. With your permission, where required, we also use analytics and advertising cookies from Google (Google Analytics and Google Ads) to understand site usage and measure ad performance.

You can accept or reject non-essential cookies through the cookie banner and change your choice at any time. You can also block or delete cookies in your browser settings, though blocking essential cookies may stop the cart and checkout from working. To learn how Google uses data, visit How Google uses information from sites that use its services. You can opt out of personalized Google ads at Google Ad Settings.

Data security

Our website uses HTTPS (SSL) encryption on every page. Payments are handled by PayPal’s secure systems, and access to customer data is limited to the people who need it to fulfil orders and provide support. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

How long we keep your information

We keep order records for as long as needed for tax, accounting and legal purposes. Account information is kept until you delete your account or ask us to delete it. Marketing data is kept until you unsubscribe.

Your privacy rights

Depending on where you live, including California and other US states with privacy laws, you may have the right to:

Know what personal information we hold about you and request a copy.
Correct inaccurate information.
Delete your personal information, subject to legal exceptions.
Opt out of marketing emails, targeted advertising and any “sale” or “sharing” of personal information.
Not be treated differently for exercising your rights.

To make a request, email support@royalonehoney.com. We may need to verify your identity before responding, and we will reply within the time required by law.

Children’s privacy

Our store is intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.