Last updated: September 23, 2026
Return window
You may request a return within 30 days of delivery. Requests made after 30 days cannot be accepted.
Condition requirements for intimates
For hygiene reasons, lingerie, sleepwear and other intimate apparel can only be returned if all of the following are true:
- The item is unworn and unwashed.
- All original tags are still attached.
- The hygiene liner is intact and has not been removed.
- The original packaging is unopened.
Items that do not meet these conditions will be returned to you and no refund will be issued.
Final sale items
Items purchased on sale are final sale and cannot be returned or exchanged, except where the item arrived damaged or was sent in error.
Return shipping costs
The customer pays return shipping. We do not deduct the original shipping cost from refunds, and original shipping charges are not refunded.
If the item arrived damaged or you received the wrong item, we cover return shipping. Email us with your order number and photographs of the item and packaging, and we will send a prepaid return label.
How to start a return
- Email support@royalonehoney.com with your order number and the item you want to return.
- We will reply with return instructions and the return address.
- Ship the item back in its original packaging.
Please do not send items back before contacting us. Returns received without a prior request may not be processed.
Refunds
Once we receive and inspect your return, we will issue a refund to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit to your account.
We will email you when the refund has been issued, and if a return is rejected we will tell you why.
Exchanges
We do not process direct exchanges. If you need a different size or color, return the original item under this policy and place a new order.
Contact
TSG Brands LLC
30 N Gould St, STE R
Sheridan, WY 82801
USA
support@royalonehoney.com